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Live Support

E.R.T. Software Systems is proud to offer Live support assistance. Our support personnel will be able to view your computer, diagnose any problems, and make any changes necessary while you watch and learn. This service makes it possible for us to offer high quality support quickly and efficiently. We can even help you with training and system operation.

When advised by an E.R.T. Software Systems support technician, please click the "Live Support" Icon below to initiate your live support session.  The Live Support Tool will automatically download and Install on your computer.  If prompted to RUN or SAVE, please choose RUN.  Often, systems will prompt more than once.  Please choose RUN each time prompted.  If you use Virus Scanners or Personal Firewalls, please permit the Live support to run. (Your support technician will advice you which option to choose)

Begin Live Support SessionBegin a REMOTE Support Session

***Please do not begin a live support session until advised by a technical support representative.  Connections initiated without prior contact will not be accepted.